Frequently Asked Questions
Everything you need to know about our olfactory world.
Where does Etat Libre d'Orange ship?
We currently offer worldwide shipping. Delivery times and costs vary depending on the destination country and selected shipping method at checkout.
Are your fragrances vegan and cruelty-free?
Yes, we are committed to ethical practices. All our fragrances are vegan and we do not conduct any testing on animals.
Can I return a fragrance if I don't like the scent?
We accept returns of unopened and unused products within 14 days of delivery. To ensure you love a scent before committing, we recommend purchasing our Discovery Set first.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
Are the ingredients safe for sensitive skin?
All our products comply with international safety standards and IFRA regulations. However, we recommend checking the full ingredient list on the product page or performing a patch test if you have specific allergies.