Returns & Exchanges

At Etat Libre d'Orange, we want you to be completely satisfied with your olfactory journey. If you are not happy with your purchase, we accept returns of unopened and unused products in their original packaging within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the unopened fragrance in its original cellophane-wrapped box to ensure it remains protected during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned item, your refund will be processed to your original payment method within 7-10 business days.